Hi terrier, thanks for writing! This sounds like a "cache" issue. In other words there are elements of the webpage that are stored on your computer and your browser uses these files to make the page load quicker.
You can clear that cache by:
Windows: ctrl + F5
Mac/Apple: Apple + R or command + R
As far as the page taking forever to load, it seems some have had that issue, but don't worry, we are actually going to be releasing an ALL NEW chat page in the next couple weeks and that should solve that issue.
Hope that helps!
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Where Christian kids have fun! GuideMagazine.org is a ministry of Guide magazine, a Christian story magazine for children published by the Seventh-day Adventist Church. Guide publishes nonfiction stories that show children ages 10-14 how to walk with God now and forever.